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In this article, you will learn how to add a priority. There are three (3) levels of priorities starting at P0, P1, and P2. There are a couple of ways to add priorities, either by creating a comment and adding a priority or adding priority to an existing comment. In this example, we will use the latter.
1

On the screen, find and click the Comment that you want to update

On the screen, find and click the Comment that you want to update
2

The Comment Box will appear, click the Flag icon beside the status

The Comment Box will appear, click the Flag icon beside the status
3

The Priority sub-menu will expand

Click the appropriate priority to select. After selecting the priority, the system will automatically apply the changes.